YAW Audio Tools
Refund Policy
Digital delivery, change-of-mind requests and your mandatory consumer rights.
Effective date: September 30, 2026
Digital delivery
Our products are digitally supplied software licenses. We request permission to make the software or license available immediately after a completed purchase. An unpaid trial is an evaluation and is not a purchase. Downloading software, beginning supply or activating a license does not remove rights that local law makes mandatory.
Change of mind and withdrawal
Except where applicable law provides a cancellation or withdrawal right, we do not offer a general change-of-mind refund once digital supply has begun. In markets where a paid digital-content withdrawal right can be lost by beginning supply, that exception applies only when its legal conditions are met, including your prior express consent, acknowledgement of the loss of that right, and any required confirmation. If those conditions are not met, the applicable right remains available. We will honor mandatory cancellation periods and procedures rather than apply a blanket no-refunds rule.
Faulty products and required remedies
Nothing in this policy excludes statutory guarantees or remedies for software that is faulty, not as described, not supplied or otherwise fails an applicable legal requirement. Depending on local law and the circumstances, remedies may include bringing the product into conformity, repair, replacement, a price reduction, cancellation or a refund. Trying a trial does not waive these rights. We will not require you to accept troubleshooting instead of a remedy to which the law entitles you.
Additional discretionary refunds
Outside mandatory rights, we may approve a refund for an accidental duplicate charge or a genuine technical problem preventing reasonable use that we cannot resolve. Contact us with the purchase email, order reference and relevant details. Providing troubleshooting information can help us assess a discretionary request, but does not limit a statutory entitlement.
How to request a refund
Write to support@yawaudiotools.com or use our support form. The seller or payment provider identified on your receipt may administer the refund. We will explain the appropriate route and any necessary verification. Approved refunds are processed through the original payment route where possible, subject to applicable law and payment-provider processing times. Where legally permitted, refunded licenses may be revoked to prevent continued use after the refund.
Local rights prevail
This policy applies internationally subject to the mandatory law applicable to your purchase. Nothing here removes rights that cannot lawfully be excluded, makes a legally required refund discretionary, or prevents you from using an available consumer complaint or dispute-resolution process.